After placing an order to my favourite magazine Columbia Journalism Review last October, I found myself 4 months later still empty handed.Everyday, for the last four months, I check my pigeonhole hoping for a copy of the CJR would arrive by any god-sent miracles. I even interrogate mom everyday just so she won't confuse a weird looking English magazine as promotional materials and ended up chucking them in the bin.
I also have sent out many emails to customer service using a variety of tones. From a sane polite customer at first, I turned into this desperate maniac demanding a FedEx delivery the next day. Despite all the effort, I was told by the same mono-tone customer service machine, either Carol or Sandra,telling me to wait for a new copy to arrive, month after months. I am finally sick of the dreadful wait and demanded a money back. But that's also the time they have stopped replying to my emails.
All the effort and great expectation turned into wasted energy, no good.
CJR covers the most intriguing issues in Journalism. Good reading materials for geeks like me. I remembered I was staying up all night reading the skinny magazine stolen from the university's newsroom(I wasn't allowed to take them out but I always have them back in one piece).
I even made copies of my favourite articles putting them up on my walls and carried some around just so i could share my favoruite read with non-journalism geeks. CJR filled up plenty of my intellectual hunger back in the old days.
Now that I have got a proper job and just hoping to keep a collection to myself, why does a simple wish has to meet with so many hurdles?I didn't ask for copies to be delivered to the number 51th tree house in the middle of Indonesian's Java rainforest group.
May be my postman is enjoying the copies because he has recently decided to be a journalist. Or may be the daughter of my next door's neighbour has been using my mags as her new cut and paste books? Mind you, CJR does have interesting photographs and typography. ONLY I don't get to receive it...(sob...)
1 comments:
That's really unprofessional! You should call them first (yeah it's expensive to call the US/UK/where ever it comes from) but it's cheaper than losing your subscription... try writing them a snail mail letter too. Can't believe they'd just ignore you!
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